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Food & Feed Testing >> Food Consultancy >> Crisis Management Complaints Support

Crisis management & complaints support

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Food safety incidents can arise at any stage of the supply chain, from production through to the point of sale. Whether facing contamination, a product recall or consumer complaints, Eurofins Food Testing Ireland provides expert consultancy support to help you respond quickly, investigate thoroughly and prevent recurrence.

Food safety crisis management planning

Our food risk management consultants help businesses prepare for the unexpected with robust crisis management plans. We design emergency procedures that reflect the requirements of General Food Law (EC) 178/2002, support full traceability and protect your brand reputation.

We also deliver mock recall exercises and incident audits to test your systems under real-world conditions.

Incident response and investigation

Our consultants provide tailored incident response services, including

  • Food safety incident response planning and rapid execution
  • Root cause analysis of food safety complaints and contamination events
  • Validation of controls and risk identification
  • Crisis mitigation strategies and recovery planning
  • Emergency food safety consultancy during regulatory interventions

Food complaints investigation services

Eurofins Food Testing Ireland works with experienced Public Analysts and food safety experts to deliver confidential, prompt and expert-led complaint investigations. Each year, we support hundreds of cases to identify the source of issues and advise on corrective actions.

Types of food complaints we investigate

  • Foreign object identification; animal tissue, plastics, vegetable matter, stones
  • Taints and off-flavours; chemical, burnt or off-notes
  • Quality concerns; rancidity, bloom, spoilage, heavy metal contamination
  • Microbiological issues; moulds, haze, sediments, pathogens
  • Allergen contamination
  • Food authenticity complaints; mislabelling, counterfeit products, DNA/gene identification

Why choose Eurofins?

  • Industry-leading expertise in food safety crisis and complaints investigation
  • Accredited testing with expert interpretation
  • Confidential and defensible reporting
  • Consultancy support that focuses on both prevention and resolution
  • An extension of your food safety team when you need it most

Recommended for

  • Food manufacturers and producers
  • Retailers and private label brands
  • Importers and distributors
  • Businesses subject to regulatory enforcement or customer complaints

If your business requires immediate or ongoing support with a food safety incident or consumer complaint, our team is ready to assist. For more information please contact our sales team on 01 431 1306 or make an enquiry.