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Eurofins IT Disruption  – update 6th of June 2019

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Eurofins IT Disruption  - update 6th of June 2019

Following the IT systems disruptions experienced in the past few days, we would like to let you know that our laboratory has returned to operating at close to 100% of our normal capacity. Our teams will be working through the weekend and we expect to have processed all outstanding requests before the week is out.

If you have any questions or need any support please contact our Client Services team on 1800 252 966 or by email at

We would like to sincerely thank you for your understanding and patience during this time. 


Eurofins IT Disruption  – update 4th of June 2019

Over the weekend of 2nd June, Eurofins IT security monitoring teams detected a form of ransomware which has caused disruption to some of our IT systems.

Together with our external and internal IT security and operations experts, we have taken immediate actions to mitigate the impact and our IT teams are working hard to return all our IT operations to normal. As part of our incident management procedures, it has been necessary to take some servers offline, especially to avoid spreading of the incident and although our IT teams are working nonstop to restore operations, some Eurofins companies are still experiencing disruption to some of their systems.

According to current investigations, there is no reason to believe that there has been third party access to or misuse of any data.

As a result of this incident we are very sorry to inform you that there may be some short-term disruption or delay to our services. We are currently able to perform at 50% of our normal capacity.

Our teams are working hard to restore affected systems as soon as possible but at this point it is too early  to evaluate exactly how long the disruption may last. Unfortunately there may be a delay to some test results over the coming days. 

I apologize again for this situation and please keep checking our website for further status updates. Please rest assured that we are doing everything we can to quickly resolve this incident and resume the high level of service that you expect from us.

Yours sincerely,

Dr Michael Louw
MBChB, FCPath(SA), FFPath(RCPI), MCN 23635
Consultant Chemical Pathologist and Laboratory Director